Customer Support
With a comprehensive after-sales system ensuring peace of mind
Quickly connect with over 40 engineers through multiple channels, provide professional services 24/7, and respond promptly to and resolve any system usage issues.
When encountering difficulties in product design, professional engineers are assigned to provide on-site services, discuss the best solution to solve practical challenges, and maintain high confidentiality.
Provide practical examples of peers and cross industry practices in the Dassault Systemes ecosystem, tailored to meet the needs, support scientific research, and stimulate innovative ideas.
In depth analysis of R&D issues, customized exclusive solutions based on actual situations, avoiding repetitive troubles, and improving R&D efficiency and employee experience.
Establish a service team to monitor, follow up, and mitigate risks in real-time, help standardize usage, and comprehensively drive technological innovation among enterprise users.
Regular follow-up visits provide comprehensive support to assist in innovation, cost reduction, project acceleration, compliance, and comprehensively promote the sustainable development of enterprises.
SIMULIA's simulation technology is used in intelligent manufacturing to predict product performance, optimize manufacturing processes, and reduce trial and error costs. For example, simulating the performance of products under different working conditions through finite element analysis (FEA) can help companies identify potential problems in advance
CATIA has advanced 3D modeling, simulation, and analysis capabilities when dealing with complex product designs, and is widely used in industries such as aerospace and automotive. Its unique digital manufacturing and product design solutions, such as virtual prototype testing through digital twin technology, significantly improve product development efficiency and reduce the need for physical prototypes.
